dv444 Terms and Conditions

1.1 Scope of Agreement

These terms and conditions ("Terms") form a legal agreement between dv444 ("Company", "we", "us") and users of the dv444 platform ("User", "you", "your"). These Terms apply to dv444's website, mobile application and all related services.

1.2 Language and Interpretation

These Terms have been prepared in Bengali. In the event of any dispute, the Bengali version shall be considered final. The sole right to interpret any clause is reserved by dv444, and that interpretation shall be binding on all parties.

1.3 Related Policies

Alongside these Terms, the following policies apply with equal importance:

• Privacy Policy — relating to the collection, storage and use of personal data
• Responsible Gaming Policy — relating to moderate gaming practices
• Bonus and Promotions Policy — relating to all offers and rewards
• Anti-Money Laundering (AML) Policy — relating to financial security

2.1 Registration Process

To create an account on dv444, you must provide accurate and complete information. All information provided at the time of registration must be truthful, correct and your own. Providing false information may result in immediate account closure.

2.2 Identity Verification (KYC)

dv444 may request completion of an identity verification (Know Your Customer - KYC) process at any time. This process may require any of the following documents:

• Copy of National Identity Card (NID) or passport
• Recent proof of address
• Proof of ownership of the payment method used
• Selfie photo if required

The withdrawal process may be placed on hold until KYC verification is complete.

2.3 Account Security

It is your responsibility to keep your account password and login details completely confidential. Allowing any third party to use your account is strictly prohibited. If you suspect unauthorised access, please notify our support team immediately.

2.4 One Account Rule

Each individual may hold only one account. Operating multiple accounts from the same person, household, address or device is strictly prohibited. Violation of this rule may result in closure of all accounts and forfeiture of all balances.

3.1 Age Requirement

To use the dv444 platform, you must be 21 years of age or older. By registering, you automatically confirm that you meet this age requirement. If it is proven that a user is a minor, their account will be closed immediately and all transactions will be cancelled.

3.2 Geographic Eligibility

It is your responsibility to ensure that online gaming and betting is legally permitted in the country or region where you reside. If you use the platform in violation of the legal requirements of any country or region, full liability rests with the user.

4.1 Deposits

The minimum deposit amount on dv444 is ৳500. The following payment methods are accepted:

• bKash — instant deposit
• Nagad — instant deposit
• Rocket — instant deposit
• Upay — instant deposit
• Bank transfer — within 1-2 business days

Funds deposited into the account must come only from the account holder's own payment method. Third-party payments are not accepted.

4.2 Withdrawals

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 15 minutes to 2 hours. Withdrawals will only be made to the same payment method used to make the deposit.

4.3 Financial Security

dv444 reserves the right to carry out additional verification for suspicious financial transactions. If money laundering or any other unlawful financial activity is suspected, the withdrawal may be suspended and the account investigated. All financial transactions are protected by SSL encryption.

4.4 Fees and Taxes

dv444 generally does not charge any processing fee on deposits or withdrawals. However, your payment provider (such as bKash, Nagad, Rocket) may charge its own fees. Full liability for any applicable taxes or duties rests with the user.

5.1 Welcome Bonus

New members will receive a 200% welcome bonus on their first deposit, up to a maximum of ৳15,000. A minimum deposit of ৳500 is required to receive this bonus. The wagering requirement must be met before the bonus funds can be withdrawn.

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 10 times (10x). This means you must wager 10 times the total of the bonus and deposit amount before the bonus funds become eligible for withdrawal. For example: if you receive a ৳2,000 bonus on a ৳1,000 deposit, you must wager a total of ৳3,000 × 10 = ৳30,000.

5.3 VIP Program

dv444's VIP program has four tiers. Weekly cashback benefits are available at each tier:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.4% weekly cashback
• Gold: up to 0.6% weekly cashback
• Platinum: up to 0.8% weekly cashback

You can advance to higher tiers based on regular active participation and loyalty to the platform. VIP members enjoy additional benefits and special offers.

5.4 General Bonus Terms

• A bonus offer applies only once per individual, household or device
• Bets placed with bonus funds may be restricted to specific game categories
• If a bonus offer is not used within the specified time period, it will expire
• dv444 reserves the right to modify or cancel any bonus offer at any time
• If bonus abuse is suspected, the offer may be cancelled

6.1 Strictly Prohibited Activities

• Bonus abuse or use of bonus-hunting strategies
• Operating multiple accounts or using third-party accounts
• Use of automated software, bots or hacking tools
• Collusion or game manipulation
• Money laundering or unlawful financial activities
• Exploiting technical errors or bugs on the platform to gain an unfair advantage
• Harassment of other users or inappropriate conduct
• Creating an account with false information or identity fraud

7.1 Account Suspension

dv444 may suspend an account temporarily or permanently in the following circumstances:

• When the identity verification (KYC) process is incomplete
• During investigation of suspicious financial transactions
• While investigating an allegation of breach of terms
• In cases of security-related concerns

7.2 Permanent Account Closure

If a user is proven to have engaged in the prohibited activities listed in Section 6, the account will be permanently closed. If a Self-Exclusion request is made, the account will also be closed for a specified period or permanently.

7.3 Closing Your Own Account

You may close your own account at any time by contacting our customer support team. If there is any balance at the time of closure and all wagering requirements have been met, it will be returned to you.

8.1 Setting Limits

Users can set the following limits to keep their gaming under control:

• Daily, weekly or monthly deposit limits
• Daily or weekly loss limits
• Session time limits
• Self-exclusion for a specified period

8.2 Signs of Problematic Gaming

If you experience any of the following signs, please seek help:

• Being unable to stop thinking about placing bets
• Placing more bets to recover losses
• Harm to family or work caused by gaming
• Borrowing or Taking Loans for Gaming

Visit our Responsible Gaming page to learn more.

9.1 Complaint Submission Process

For any complaint or dispute, first contact our customer support team via 24/7 live chat. Or write to us in detail at [email protected]. We try to resolve all complaints impartially and as quickly as possible.

9.2 Resolution Process

After a complaint is submitted, our relevant team will review the matter. Additional information or documents may be requested if needed. Once the investigation is complete, the final decision will be communicated to you. The company's final decision is binding on all parties.

9.3 Claims Time Limit

Any dispute or claim must be submitted within 30 (thirty) days from the date of the relevant incident. Claims submitted after the specified time limit will not be considered.

10.1 Platform Liability

dv444 makes every effort to operate a safe and reliable platform. However, the company bears no liability in the following cases:

• If a game is interrupted due to loss of internet connection
• If loss occurs due to technical issues with the user's device
• Delays or losses caused by the failure of a third-party service provider
• Unavoidable natural disasters or force majeure situations

10.2 Financial Risk

Online gaming and betting carry financial risk. You are using the platform entirely of your own free will and at your own risk. Please only wager an amount of money that you can afford to lose.

11.1 Data Protection

dv444 uses industry-standard SSL encryption technology to protect your personal information. All your data is stored on secure servers and protected from unauthorized access.

11.2 Data Use

The information you provide is used only for the following purposes:

• Account management and identity verification
• Providing customer support
• Meeting legal and regulatory obligations
• Ensuring platform security
• Personalized offers and communications (subject to your consent)

11.3 Privacy Policy

To learn more about data collection, storage and use, please read our full Privacy Policy. The Privacy Policy is an integral part of these terms and conditions.

12.1 Right to Make Changes

dv444 reserves the right to change, amend or update these terms and conditions at any time. For significant changes, you will be notified via your registered email or a notice on the platform.

12.2 Acceptance of Changes

Continuing to use the platform after changes are published will be considered as your acceptance of the new terms and conditions. If you do not agree with the revised terms and conditions, please stop using the platform and request that your account be closed.

12.3 Contact

If you have any questions or comments about these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali support available